Privacy policy

Last updated: June 21, 2026

Welcome to Sky Systems!

Sky Systems values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it, and, where necessary, with whom we share it.

By using our website or purchasing our products, you acknowledge that you have read this Privacy Policy. Where required by law, especially for non-essential cookies, analytics, advertising technologies, newsletters, and direct marketing, we will ask for your separate consent.
Your use of the website and purchase of products are also subject to our Terms and Conditions. In this privacy policy, "website" refers to the Sky Systems website, "we", "us", "our" and "Sky Systems" refer to Sky Systems, and "user", "customer", "you" and "your" refer to you, the user and customer.

This privacy policy may change from time to time. Your continued use of the website after we make changes is deemed acceptance of those changes, so please review it periodically. This privacy policy has been prepared and is maintained in accordance with the EU General Data Protection Regulation (GDPR) and applicable Austrian data protection law.

DATA CONTROLLER (RESPONSIBLE PARTY)

The personal data collected and processed through our websites, including eskysystems.com and skysystems.at, is controlled by:

Erzsebet Kandasi e.U. / Sky Systems
Adress: Dittmanngasse 3 Stiege 2 Tür 10 - 1110 Vienna, Austria
Austria VAT/UID Number: ATU83171336
Email: office@skyjacob.com

(Hereinafter referred to as "Sky Systems".)

TYPES OF INFORMATION WE COLLECT

The information we collect helps us provide our products effectively and improve your experience on the website.

Information You Give Us. You provide information when you search, view content, purchase products, register as a user, subscribe to our newsletter, or contact us. This may include:

  • First and last name
  • Email address
  • Phone number
  • Shipping and billing address
  • Company name and VAT number (for business/wholesale customers)
  • Payment information
  • Any additional information you provide directly or indirectly through our website

Sky Systems will not collect any personally identifiable information about you unless you provide it.

Information Collected Automatically. When you access and use the website, we automatically collect:

  • Device and usage information
  • IP address
  • Browser and device characteristics
  • Operating system
  • Referring URLs

If you access the website through a mobile device, we may also collect the device ID, model and manufacturer, operating system, and version information.

PAYMENT INFORMATION

Your payment data is processed by the payment providers available on this website: Shopify Payments and PayPal. These providers process and store your data securely and solely for the purpose of processing your purchase. Sky Systems does not store your full card details. You can review their privacy policies here:

  • Shopify: https://www.shopify.com/legal/privacy
  • PayPal: https://www.paypal.com/us/webapps/mpp/ua/privacy-full

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to operate the website, analyze traffic, and deliver relevant advertising. In the European Economic Area, the United Kingdom, and Switzerland, non-essential cookies (such as analytics and advertising cookies) are only activated after you give your consent via our cookie consent banner. You can change or withdraw your consent at any time.

Google Analytics. We use Google Analytics, provided by Google Ireland Ltd. This tool collects information such as IP addresses, device and software identifiers, referring and exit URLs, and usage statistics via cookies, to help us improve the website and our service. Data may be transmitted to and stored by Google. See Google's privacy policy: https://policies.google.com/privacy

Meta Pixel and Conversions API. Our website uses the Meta (Facebook) Pixel and the Meta Conversions API. These technologies collect information about how you interact with our website (such as pages viewed, products added to cart, and purchases) in order to measure the effectiveness of our advertising, personalize marketing communications, and optimize advertising campaigns on Facebook and Instagram. Data is collected and processed by Meta in accordance with its privacy policy. The Meta Pixel only activates after you provide consent through our cookie banner. See Meta's privacy policy: https://www.facebook.com/privacy/policy
When you provide consent, certain customer activity data may be shared with Meta through Shopify’s customer data sharing settings, including browser events and server-side events, to support advertising measurement, retargeting, and campaign optimization.

SOCIAL MEDIA

Our website may contain links and functions linked to social networks where you can share information. We recommend reviewing the privacy policy of each network:

  • Facebook: https://www.facebook.com/privacy/policy
  • Instagram: https://help.instagram.com/519522125107875

HOW WE USE YOUR INFORMATION

We use the information we collect primarily to provide, maintain, protect, and improve our website and products. Specifically, we use your personal information to:

  • Identify you as a user in our system and manage your registration
  • Process payments
  • Deliver products and manage returns and refunds
  • Improve our products, website, and business operations
  • Respond to your comments or questions through our support team
  • Send you related information such as order confirmations, invoices, technical notices, updates, and security alerts
  • With your consent, communicate about offers, events, and news about our products and services
  • Protect, investigate, and deter fraudulent, unauthorized, or illegal activity

Legal bases for processing (GDPR). We process your personal data on the following legal bases: performance of a contract (to fulfil your orders), your consent (for marketing and non-essential cookies), our legitimate interests (to improve and secure our services), and compliance with legal obligations (such as tax and accounting law).

HOW WE OBTAIN YOUR CONSENT

By using the website, placing an order, registering as a user, subscribing to our newsletter, or contacting us, you consent to our collection, storage, and use of your information under the terms of this privacy policy. For non-essential cookies and marketing, we obtain your consent through our cookie consent banner. You may withdraw your consent at any time by contacting us at office@skyjacob.com or by adjusting your cookie settings.

HOW WE SHARE INFORMATION

We do not sell your personal data. We share information only as described below:

Third-Party Service Providers. We use trusted third parties to perform functions on our behalf, including payment processing (Shopify Payments, PayPal), website hosting (Shopify), product delivery, email and SMS communications, analytics (Google Analytics), and advertising (Meta, Google). These providers may access personal information needed to perform their functions but may not use it for other purposes. Information shared is treated in accordance with their respective privacy policies.

Email Marketing. With your consent, we use your information to send relevant communications and newsletters. We may share certain information with email marketing providers solely for this purpose.

INTERNATIONAL DATA TRANSFERS.Some of our service providers, including Shopify, Meta, Google, PayPal, and other technical or marketing providers, may process personal data outside Austria or the European Economic Area. Where personal data is transferred internationally, we rely on appropriate legal safeguards, such as adequacy decisions, Standard Contractual Clauses, or other safeguards permitted under the GDPR.

Business Transfers. If Sky Systems merges with or is acquired by another entity, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

Legal Protection. We may release personal information where appropriate to comply with the law, enforce our Terms and Conditions, or protect the rights, property, or safety of Sky Systems, our users, or others.

HOW LONG WE KEEP YOUR DATA

We retain personal data for as long as necessary to deliver products and provide our services, or until you close your account or unsubscribe. We may retain data longer where you have given consent, or where required to comply with legal obligations (for example, Austrian tax law requires retention of invoices and accounting records for seven years). Once the retention period expires, your personal data is deleted.

PROTECTING YOUR INFORMATION

We protect your information during transmission using Secure Sockets Layer (SSL) encryption. We restrict access to your personal information to those who need it to operate, develop, or improve our services. While we follow generally accepted industry standards to protect your data, no method of transmission or storage over the Internet is 100% secure, and we cannot guarantee absolute security.

YOUR RIGHTS UNDER THE GDPR

As a data subject, you have the right to:

  • Access and portability — request a copy of the data we hold about you
  • Rectification — correct inaccurate or incomplete data
  • Erasure — request deletion of your data ("right to be forgotten")
  • Restriction — request that we limit processing of your data
  • Object — object to processing based on our legitimate interests or for direct marketing
  • Withdraw consent — withdraw previously given consent at any time
  • Lodge a complaint — file a complaint with your local supervisory authority. In Austria, this is the Austrian Data Protection Authority (Österreichische Datenschutzbehörde, www.dsb.gv.at)

To exercise any of these rights, contact us at office@skyjacob.com.

CHILDREN'S PRIVACY

Our website and products are available to a general audience. In accordance with the GDPR and Austrian law, we do not knowingly collect personal data from children under the age of 14 without the consent of a parent or legal guardian. If you become aware that a child has provided us with personal information without such consent, please contact us and we will take steps to delete that information.

THIRD PARTIES

Except as expressly described in this privacy policy, this document addresses only the use and disclosure of information we collect from you. If you disclose information to third parties (such as social networks or other websites linked from ours), different rules may apply to their use of that information. Sky Systems does not control and is not responsible for the privacy practices of third parties.

CONTACT US

If you have questions or concerns about this privacy policy or the handling of your data, please contact us:

Sky Systems Erzsebet Kandasi e.U. / Sky Systems
Adress: Dittmanngasse 3 Stiege 2 Tür 10 - 1110 Vienna, Austria
Austria VAT/UID Number: ATU83171336
Email: office@skyjacob.com